Writing Effective Procedures

On-Site Training Workshop

In today’s competitive business environment, having effective procedures and process documentation can provide the edge that sets your organization apart from the rest.

In this workshop, participants will learn how to to write procedures that get results. They will learn proven methods for creating documents that add value to your processes with an emphasis on what works and what doesn’t work based on our experience of writing tens of thousands of procedures for our clients over the last 20 years. 

Course Length: 8 Hours (other course lengths are available) 

Instructional Setting: Classroom

Who Should Attend? Anyone who is responsible for writing, reviewing, or managing procedures including Standard Operating Procedures (SOPs), Work Instructions,  Maintenance Procedures, Safety Procedures, Lab Procedures, Administrative Procedures, and more.

Topical Outline:

  • What sets an effective procedure apart from an ineffective one?
  • The communication process
  • Human factors considerations
  • Levels of comprehension
  • Types of procedures
  • Procedure design
    • Determining mission and detail level
    • Organizing tasks for effectiveness
    • Design for usability and readability
    • Style to fit the audience
  • The cover page
    • Key elements that add value
    • What not to do
  • Writing effective tasks and steps
    • Understanding message elements
    • Action-based steps
    • Logical statements
    • Conditional statements
    • Vocabulary and word choice
  • Warnings, cautions, & notes
  • Abbreviations & acronyms
  • Performance criteria and statements
  • Using tables and lists
  • Internal and external references
  • Graphics and photographs
    • Sources
    • How to make your graphics add value
    • Size & placement
    • Cross references and callouts
    • Common mistakes and pitfalls
  • Grammar and punctuation basics
  • Practical writing exercises and critiques
  • Procedure validation method

This course may be customized to fit the specific needs of your organization, incorporating your procedures, formats and templates.

All APS courses are conducted on-site at our clients’ facilities. For a free quote or for more information on this course, email us at info@aps-online.net or call us at 610-987-4050.

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If you have a training or documentation project on your horizon, and you'd like to know more about APS and how we help you, contact us now.

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